PRIVACY POLICY

The Return Firm respects your privacy and is committed to protecting your personal information.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

1. Information We Collect

We may collect personal information that you voluntarily provide to us through our website forms, including but not limited to your name, phone number, email address, and information related to your tax or financial inquiry. We may also collect information submitted through appointment scheduling tools, contact forms, or other service request forms.

2. How We Use Your Information

The Return Firm uses the information collected to respond to inquiries, provide requested services, schedule and manage appointments, send service-related communications, request documents, and deliver tax preparation updates. We do not use your personal information for purposes unrelated to the services you request.

3. SMS Consent & Messaging

If you provide your phone number through our website and opt in to receive text messages, you consent to receive SMS messages from The Return Firm related to your inquiry, appointments, document requests, and service updates. Message frequency may vary. Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchase. You may opt out at any time by replying STOP to any message. For assistance, reply HELP.

4. Cookies & Tracking Technologies

We may use cookies or similar tracking technologies to improve website functionality, analyze site traffic, and enhance user experience. You may choose to disable cookies through your browser settings, though some website features may not function properly as a result.

5. Data Security & Handling

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. Access to personal information is limited to authorized personnel only.

6. User Rights & Data Requests

You may request access to, correction of, or deletion of your personal information at any time by contacting us using the information below.

7. Mobile Information Sharing

We do not sell, rent, or share your mobile phone number or SMS consent information with third parties for marketing or promotional purposes. Mobile information will only be used for the purposes outlined in this Privacy Policy.

8. Contact Information

If you have questions about this Privacy Policy or our data practices, you may contact us at:

The Return Firm

Email: [email protected]